Handcrafted with Care

  • Disclaimer

    The below information applies only to garments labeled as handmade. These pieces are exclusively handmade to order. Once you place your order, your garment is crafted especially for YOU, with exceptional care and attention to detail.

Privacy Policy

At NIYA, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or purchase from us.

By accessing or using our website (www.niya.com), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you browse or make a purchase on NIYA, we may collect the following types of personal data:

  • Personal Information: Name, phone number, email address, shipping and billing address.

  • Payment Details: Credit/debit card details or UPI info (collected via secure third-party payment gateways — we do not store your card details).

  • Order History: Details of products purchased and returns.

  • Device & Usage Data: IP address, browser type, device type, time zone, referring URLs, and your interactions with our site.

  • Cookies & Tracking Technologies: Used for site performance, personalization, and marketing.

2. How We Use Your Information

We use your information to:

  • Process your orders and deliver products.

  • Communicate order confirmations, shipping updates, or customer service responses.

  • Personalize your shopping experience.

  • Send promotional emails (only if you've opted in).

  • Improve website performance, detect fraud, and analyze shopping behavior.

  • Comply with legal or tax obligations.

3. Sharing of Information

We do not sell or rent your personal information to any third parties. We may share your data with:

  • Service providers such as payment gateways, courier partners, or customer support tools — only to the extent needed to perform their services.

  • Law enforcement or government authorities, if required by law.

  • Analytics and marketing partners (e.g., Google, Meta) in anonymized or aggregated form.

4. Data Security

We take reasonable precautions and follow industry best practices to protect your data. Our website uses SSL encryption and all payment transactions are processed via secure, PCI-compliant gateways.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal data by logging into your account or contacting us.

  • Request deletion of your data (unless required for legal or transactional purposes).

  • Opt out of marketing communications by clicking "Unsubscribe" at the bottom of our emails.

  • Disable cookies through your browser settings (note: some features may not function properly).

6. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that a child has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has submitted data can contact us at support@niya.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms. Please review their policies separately.

8. Data Retention

We retain your data as long as necessary for the purposes outlined in this policy — typically until your account is active or as required by law (e.g., tax/reporting).

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our site after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or how your data is handled, please contact:

📧 Email: support@niya.com
📍 Business Address: [Insert Registered Business Address]