Handcrafted with Care

  • Disclaimer

    The below information applies only to garments labeled as handmade. These pieces are exclusively handmade to order. Once you place your order, your garment is crafted especially for YOU, with exceptional care and attention to detail.

Refund policy

Exchange Policy
At ShopNiya, we want you to love what you wear. Every product is crafted with care, and we want your shopping experience with us to be smooth and enjoyable.
While we do not accept returns or issue refunds, we do provide an exchange option in specific cases. Please read our policy carefully before placing an order.

No Returns – Only Exchanges
We operate on a “No Return, Only Exchange” basis.
* Refunds are not offered under any circumstances.
* We will happily arrange an exchange if the product you receive does not fit you correctly or if it arrives defective/damaged.

Eligibility for Exchange
Exchanges are accepted only under the following conditions:
1. Size Issues – If the item doesn’t fit you as expected, you can request a size exchange.
2. Defective or Damaged Products – If you receive a faulty item, we will replace it with the same product (subject to availability).

Exchange Requirements
For your exchange request to be approved, the product must meet these criteria:
* Item must be unused, unwashed, and unworn.
* Original tags and labels must be attached.
* Item must be returned in its original packaging (box, polybag, etc.).
* Exchange requests must be made within 2–3 working days of receiving your order.
Any item that does not meet these requirements will not be eligible for exchange.

Non-Exchangeable Items
Please note that the following items cannot be exchanged under any circumstances:
* Custom or altered products (tailored to your preference).
* Items purchased during sales, promotional events, or with discount codes.
* Any item returned to us beyond the 2–3 working day window.

Exchange Process – Step by Step
1. Submit a Request
    * Email us at returns@shopniya.com with your order number, product details, and reason for exchange.
2. Receive Instructions
    * Our customer support team will review your request and provide you with detailed exchange instructions, including the return address.
3. Ship the Item Back
    * Pack the product securely with its original packaging and tags intact. Ship it back to us as per the instructions shared by our team.
    * Please note: Return shipping costs are typically borne by the customer, unless the item is defective/damaged on arrival.
4. Exchange Approval & Processing
    * Once we receive your product, our quality check team will inspect it.
    * If approved, we will arrange the replacement product and dispatch it within 5–7 business days.
    * In case the requested size/product is not available, we will work with you to find the best possible alternative.

Important Notes
* Items sent to us without prior exchange approval will not be accepted.
* We are not responsible for any items lost or damaged during return shipping. We recommend using a trackable courier service.
* Exchanges are processed only once per order. Subsequent requests on the same order may not be accepted.

Summary
* No Refunds – Only Exchanges
* Exchanges valid for 2–3 working days after delivery
* Items must be unused, unwashed, with tags intact
* Non-exchangeable: custom, altered, sale, and discounted products
* Replacement dispatched within 5–7 business days after approval

✨ Our goal is to ensure you feel confident and happy with every ShopNiya purchase. If you have any questions regarding our policy or need help with an exchange, please don’t hesitate to contact us at returns@shopniya.com.