Handcrafted with Care

  • Disclaimer

    The below information applies only to garments labeled as handmade. These pieces are exclusively handmade to order. Once you place your order, your garment is crafted especially for YOU, with exceptional care and attention to detail.

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to NIYA’s Help Centre. We’ve answered some of the most common questions below to help make your shopping experience easy and enjoyable.

1. Orders & Shipping

Q: How long does it take to ship my order?
We typically process and ship orders within 1–3 business days. Delivery times vary based on your location:

  • Metro cities: 3–5 business days

  • Non-metro or rural areas: 5–7 business days

You’ll receive a tracking link via email/SMS as soon as your order ships.

Q: Do you deliver across India?
Yes, we ship across India. We also support deliveries to most pin codes, including remote and semi-urban areas.

Q: Can I cancel or modify my order after placing it?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us at support@niya.com within 12 hours of placing the order.

2. Returns & Refunds

Q: What’s your return policy?
We accept returns only for defective, damaged, or incorrect products, reported within 5 days of delivery. Items must be unused, unwashed, and in original condition with tags intact.

Q: How do I request a return or exchange?
Email us at support@niya.com with your order number, a brief issue description, and photos if applicable. We’ll respond within 24–48 hours.

Q: How will I receive my refund?

  • Prepaid orders: Refunded to your original payment method within 7–10 business days.

  • COD orders: You will receive a store credit equal to your order value.

3. Product & Sizing

Q: How do I know which size to order?
Each product page includes a detailed size chart. We recommend checking measurements carefully before placing your order, especially for kids' sizes.

Still unsure? Email us and we’ll be happy to help with personalized sizing guidance.

Q: Will the color look exactly the same as shown in the pictures?
We make every effort to accurately represent product colors. However, variations may occur due to different screen settings, lighting, or device displays.

4. Payments

Q: What payment methods do you accept?
We accept payments via:

  • Credit & Debit Cards

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Wallets

  • Razorpay Pay Later (subject to approval)

All payments are securely processed via Razorpay.

Q: Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid through the available secure methods.

Q: I had a payment failure. What should I do?
If your payment failed but the amount was debited, it should be auto-refunded by your bank within 5–7 business days. If not, contact us with your transaction ID, and we’ll assist you promptly.

5. Account & Support

Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, view past purchases, and save addresses for quicker checkout.

Q: How can I contact your support team?
You can email us at support@niya.com anytime. We typically respond within 24 hours (Monday–Saturday).

6. Product Care

Q: How should I wash my NIYA garments?
For best results:

  • Hand wash separately in cold water

  • Use mild detergent

  • Avoid bleach or harsh chemicals

  • Do not wring or tumble dry

  • Dry in shade to preserve fabric and color

Care instructions are also included on the garment tag.

Still have questions?
We’re here to help. Drop us a message at support@niya.com, and we’ll be glad to assist.