Handcrafted with Care

  • Disclaimer

    The below information applies only to garments labeled as handmade. These pieces are exclusively handmade to order. Once you place your order, your garment is crafted especially for YOU, with exceptional care and attention to detail.

Refund Policy

At NIYA, your satisfaction is our top priority. We strive to offer high-quality kurtas and dresses designed for the modern woman and girl, with elegance and comfort in mind. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns or exchanges only if the item:

  • Is defective, damaged, or incorrect (wrong size, color, or product sent).

  • Is unused, unwashed, and in its original condition with tags intact.

  • Is requested for return within 5 days of delivery.

  • Includes a proof of purchase (order number, invoice, or email confirmation).

⚠️ We do not accept returns for reasons of personal preference (e.g., "no longer wanted", "didn’t like the color in person").

2. Items Not Eligible for Return

  • Products that are used, washed, stained, or altered.

  • Items purchased during clearance sales, flash sales, or marked final sale.

  • Size-related returns if the item matches the size chart (please refer carefully before purchasing).

  • Accessories (if applicable).

3. Return Process

To initiate a return, please email us at support@niya.com with:

  • Your order number

  • Clear photos of the product, showing the issue (if defective)

  • A brief explanation for the return

Once approved, we’ll provide return instructions. You may be asked to courier the item to our return address at your cost unless the error was ours (e.g., wrong or defective item sent).

4. Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.

  • For Cash on Delivery (COD) orders, we will issue a store credit (coupon code) of equal value, valid for your next purchase.

5. Exchanges (if applicable)

We replace items only if they are defective or damaged. If you need to exchange the same item for a different size or color, email us at support@niya.com with your order details.

6. Cancellations

Orders can be cancelled only before shipment. Once shipped, cancellation is not possible.

7. Shipping Costs

  • If the return is due to our error (damaged, defective, wrong product), we’ll cover return shipping.

  • If the return is for any other valid reason, you will be responsible for return shipping costs. Shipping charges are non-refundable.

8. Contact Us

For any return, refund, or order-related queries, contact us at:

📧 support@niya.com
📞 [Insert Phone Number, optional]

Please Note:
We reserve the right to deny returns that do not meet our policy criteria or are made with fraudulent intent.